AI + Data
Smarter Referrals for athena Practices
You found us. ReferralPoint automates Outbound and Inbound referrals end-to-end to close the loop — right inside the athena workflow your team already uses. Reducing clicks, better patient experience, and maximize your FFS & VBC contracts.
We'll create your case study like our other clients
Trusted by medical groups, health systems, and community health centers
What we do for referrals you send out
Match, authorize, schedule, and close the loop on every referral leaving your practice — without adding work to your athena workflow.
Referral ordered in athena
Your provider places the order the same way they do today. No new system to log into.
IdealMATCH™ picks the specialist
Ranked on network status, cost, quality, access, geography, language, and patient preference — automatically.
Auto PriorAUTH™ handles approval
Requirements checked, documentation pulled from the chart, submitted and tracked to a decision.
Scheduled and closed out
Patient outreach and scheduling handled for you, then acceptance, completion, and the report land back in athena.
- Fewer out-of-network referrals and less leaked spend
- Prior auths worked without your coordinators chasing payers
- No more “what happened to that referral?” — every one is tracked to completion
- Zero extra clicks for the ordering provider inside athena
What we do for referrals you receive
Capture every fax and call, build the chart automatically, reach the patient, and get them on the schedule — then close the loop back to the sender.
Fax or call arrives
Every inbound referral is captured — fax, portal, or phone — into one queue instead of a paper pile.
AI reads it and builds the chart
Demographics, insurance, and clinical detail are extracted and the patient chart is created in athena. No retyping.
Patient reached and scheduled
Automated outreach, reminders, and scheduling get the patient booked before they call someone else.
Loop closed with the sender
Status and the consult report go back to the referring practice, so they keep sending you volume.
- Inbound referrals stop dying in a fax queue
- Staff stop hand-keying paper into athena
- Faster time to appointment, fewer patients lost to another specialist
- Referring practices see the loop closed and refer more
Outbound vs. Inbound, side by side
Same platform, two very different jobs. Here's exactly what changes depending on which direction your referrals flow.
Most athena practices run both directions. Auto 360° VISIBILITY™ reports on outbound and inbound in one place, so leakage and unresolved referrals stop hiding in a fax queue.
What changes on Monday
Outbound — referrals you send out
Staff hunt for a specialist and fax the order
IdealMATCH™ picks the best in-network specialist automatically
Prior auth is chased by phone and portal
Auto PriorAUTH™ submits and tracks the approval
No one knows if the patient ever went
Appointment scheduled and the loop closed in athena
Inbound — referrals you receive
Staff read the fax and type the chart by hand
AI extracts it and the chart is already there
Referral sits in a queue for days
Patient is contacted and scheduled the same day
Sender never hears what happened
Every referral closed out and reported back
HIPAA + HITRUST aligned. Works with athena and every major EHR.
Let's talk referrals at Thrive
Tell us whether you send referrals, receive them, or both — we'll send the 2-minute overview plus a time to see ReferralPoint on your own referral volume.