Question 1

What is healthcare referral management software?

Accepted Answer

Healthcare referral management software is a digital platform that helps hospitals and health systems track, route, and manage patient referrals. It replaces manual fax and phone-based processes with automated workflows, reducing referral leakage and improving care coordination.

Question 2

What is ReferralPoint?

Accepted Answer

ReferralPoint is an AI-powered referral management software platform designed for hospitals and healthcare companies. It automates patient referral routing, tracks referral outcomes, reduces referral leakage, and integrates with existing EHR systems to streamline care coordination for mid-market and enterprise health systems.

Question 3

How does AI improve patient referral management?

Accepted Answer

AI improves patient referral management by intelligently matching patients to the most appropriate in-network specialists based on payer coverage, geography, wait times, and clinical criteria. AI can also flag referrals at risk of being lost, automate follow-up communication, and surface analytics on referral patterns.

Question 4

What is referral leakage in healthcare?

Accepted Answer

Referral leakage occurs when a patient referred by a primary care physician or hospital leaves the health system's network and receives care from an out-of-network provider. This can cost health systems millions in lost revenue annually. Referral management software like ReferralPoint helps reduce leakage by automating in-network routing and tracking referral completion.

Question 5

Is ReferralPoint HIPAA compliant?

Accepted Answer

Yes, ReferralPoint is built on a HIPAA-compliant infrastructure designed to meet the security and privacy requirements of healthcare organizations handling protected health information (PHI).

Question 6

Does ReferralPoint integrate with EHR systems?

Accepted Answer

ReferralPoint integrates with major EHR systems including Epic, Cerner, and Athenahealth, allowing hospitals to initiate and track referrals directly from existing clinical workflows.

Question 7

Who is ReferralPoint designed for?

Accepted Answer

ReferralPoint is designed for mid-market and enterprise healthcare organizations, including hospitals, health systems, and multi-specialty practices that need to manage high volumes of patient referrals and reduce referral leakage.

Everything you need to evaluate ReferralPoint

Find us in your EHR's app store

ReferralPoint in the press

ReferralPoint joins AMGA Corporate Partnership to provide members a data-driven, automated, closed-loop referral management solution

ReferralPoint joins athenahealth's Marketplace Program for integrated, closed-loop referral management

The right referral management solution saves time and money

ReferralPoint partners with Allscripts for fully automated referral management

How to put some science behind the art of physician referrals

Holon Solutions and ReferralPoint collaborate to advance physician network intelligence and referral management

Real results from real clients

Watch the recorded sessions

VillageMD + athenahealth: How ReferralPoint helped save millions

How medical groups in value-based care are reducing referral costs by 45%

Allscripts App of the Month: shared savings + FFS revenue gains

How Privia NT improved ACO & MIPS outcomes with ReferralPoint

Dr. Crudup: How Privia NT reduced referrals 45% and improved ACO outcomes

Privia NT + VillageMD: reducing referral leakage, specialty + admin costs

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