Question 1

What results did VillageMD achieve with ReferralPoint?

Accepted Answer

The results summarized on this page reflect VillageMD's own reported outcomes after deploying ReferralPoint, including referral cost savings, higher in-network keepage, and reduced administrative time. Each figure comes from the metrics VillageMD tracked before and after implementation.

Question 2

How long does a ReferralPoint implementation take?

Accepted Answer

Most organizations go live in weeks, not quarters. ReferralPoint connects to the existing EHR, loads payer and network data, and turns on IdealMATCH steerage in phases, so referral coordinators keep working in their normal workflow while automation is layered in.

Question 3

Does ReferralPoint work with our EHR?

Accepted Answer

Yes. ReferralPoint integrates with Epic, Oracle Health (Cerner), athena, eCW, NextGen, Altera, and other leading platforms, writing referrals, documents, and status updates back into the chart so staff do not have to work in a separate system. See the integration and security page for details.

Question 4

How does ReferralPoint reduce referral leakage?

Accepted Answer

ReferralPoint matches every referral to the highest-quality, in-network, payer-covered specialist using cost, quality, geography, and availability data, then automates outreach and scheduling and closes the loop with the referring provider. Leakage falls because the right destination is chosen at the point of referral instead of after the fact.

Question 5

Is ReferralPoint HIPAA compliant and secure?

Accepted Answer

Yes. ReferralPoint operates under HIPAA with encryption in transit and at rest, role-based access controls, audit logging, and business associate agreements with every customer. Security and compliance details are documented on the integration and security page.

Question 6

Can we expect similar results at our organization?

Accepted Answer

Outcomes depend on referral volume, payer mix, network breadth, and how much of the referral workflow is manual today. Organizations with high fax-based volume and wide specialist variation typically see the largest gains. A demo includes a review of where your specific leakage and administrative cost sit.

Question 7

How do we get started after reading this case study?

Accepted Answer

Request a 30-minute demo. The session walks through the IdealMATCH workflow in the context of your EHR and payer contracts, identifies the referral volumes most affected by leakage, and outlines a phased rollout plan.

VillageMD reduces referral costs by $8M Yr1 + $9M Yr2 in Houston market alone

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